The Restaurant General Manager is the executive leader of the restaurant focused on profitability, Guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM invest their time in developing leaders, crating memorable experiences, managing administration, maintaining the facility, and being a being a brand champion. The RGM consistently keep our brand promises, inspire their teams and deliver results.

Essential Duties and Responsibilities:
Leading the Business
Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
Reviews key P&L lines to increase profitability for the restaurant
Drives sales through proactive Guest service, people development & operations management
Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
Create Memorable Experiences
Motivates and directs team members to exceed Guest expectations with accurate, friendly, and fast service in a clean facility
Manages the Guest experience through operations and timely response to Guest issues
Problem solves Guest feedback systems to determine root-causes and develops action plans to address issues
Identifies and interacts with the community to engage prospective Guest and execute on local marketing initiatives
Creating Leaders
Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
Inspires the restaurant team by effectively managing individual and team recognition programs
Provides coaching and feedback to Assistant Managers and team to increase the restaurant team’s capabilities and raise restaurant performance
Demonstrates commitment to goals and inspires others to deliver superior performance
Leading Store Operations
Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations
Ensures that restaurant upholds operational and brand standards
Ensures the team deliver Popeyes brand programs, Limited time offers, and core product with operational excellence
Identifies problems, conducts high level troubleshooting and seeks maintenance support for restaurant equipment

Qualification and Skills:
Must be at least eighteen (18) years of age
High School Diploma or GED required
1-2 years of previous quick service restaurant experience, experience in management preferred
Some understanding of P&L interpretation and management to influence profitability
Ability to prioritize own and others’ work and time to meet deadlines and objectives
Demonstrated leadership skills
Demonstrated understanding of Guest service principles
Available to work evenings, weekends and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Physical Demands:
Must be able to lift up to 50 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
Consistently handles product preparation
Ability to kneel to utilize proper lifting procedures
Consistently lifts for product preparation, stocking and inventory

Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.